GRID Individuals

Lead IT Business Analyst

Lead IT Business Analyst | IT Master's Degree | Agile

Your future environment

A truly international environment spanning activities over a 1000 pan-European retail locations and a dozen of production facilities. The company is a major industrial player and has several brands under its Group structure.

As an Team Leader Business Solutions you are part of a highly skilled IT team with approximately 20 colleagues and will be managing the team and its projects. Currently an upgrade/migration to a cloud-based (Azure) platform is being rolled out, the Team Leader Business Solutions plays a vital role in this project and beyond.

Your role

Is a highly diversified one with multiple responsibilities. The ultimate goal is to manage a team of 4 Functional Analysts while rolling out and coordinating the development of the application(s). Within your role there are multiple areas you are responsible for:


  • You optimize the team workload, you define sprints and plan tickets to be addressed;
  • You coordinate and moderate between teams, management and planning developers;
  • You organize and chair team meetings;
  • You assign tickets to team members;
  • You coordinate development according to procedures and planning;
  • You are the single point of contact for partners and consultants;
  • You maintain logins and passwords;
  • You change the normal rough analyses and make sure standards are met;


  • You motivate the team and take care of yearly appraisals;
  • You manage holidays and validate timesheets of external parties;


  • You supervise documentation and are responsible for the level of documentation;
  • You continuously improve internal processes;


  • You are responsible for an up-to-date security level for applications within the scope (17ASR, 44WASD, architect, Doc, Runbooks etc.)


  • You create a vision on roadmap to follow and explain innovation to management;
  • You guard the necessity of upgrades and/or patches;
  • You follow corporate news in order to anticipate and/or create new group solutions;

Business Partner

  • You are always in contact with the business and build on customer intimacy;
  • You organize biweekly meetings with countries in order to understand the business value;
  • You establish an international priority order in accordance with Product Owner for go lives;
  • You manage the time to market;

Project & Service Management

  • You initiate and manage kick-off, coordination and follow-up on sprints;
  • You are overall responsible for targets, deadlines, SLA, KPIs (tickets, projects, bugs) etc.;
  • You follow up on KPI’s with the team and individually in order to achieve targets and milestones;
  • You are the single point of contact for incidents and pro-active fixes;
  • You monitor and archive data;
  • You send out a monthly change email and communicate on maintenance;

Technical and Hosting

  • You check server healthy on a regular basis (LBN);
  • You report and follow up on incidents to single point of contact of LBN;
  • You are responsible for SSO;
  • You check iDoc errors;

Your profile

  • A completed IT related Master’s Degree;
  • 5+ years of relevant professional experience (3rd job);
  • Knowledge in methods of analysis and conception in information systems;
  • Knowledge of and/or experience in customizing/configurating SAP, Azure, Hybris, Drupal, MSTR, MS CRM. Able to master Add-on solutions (EDI/ Webservices, scanning), basic knowledge in data base;
  • Excellent verbal and written communication skills in English;
  • Experience in an AGILE environment;
  • Curious and eager to learn;
  • Strong communicator;

The offer

  • A competitive salary based on education and experience;
  • A very good secondary package including a bonus scheme and stock options;
  • The opportunity to work in a truly international environment with a team of highly skilled colleagues;
  • Above all a role where you can develop yourself further in managing and coaching a team.